Terms of Service

By accessing or using the Vallo platform, website, or related services (the "Services"), you agree to these Terms of Service. If you are using the Services on behalf of an organization, you represent that you are authorized to bind that organization to these terms.

Vallo provides software and AI agents that help condominium management firms handle resident support, maintenance coordination, leasing, accounting, and related workflows. The scope, configuration, and integrations are described in your order form or written agreement with Vallo.

You retain all rights in the data you provide to Vallo or that we process on your behalf, including resident communications, bylaws, ticket history, and accounting records ("Customer Data"). You grant Vallo a limited license to use Customer Data solely to provide and improve the Services.

You are responsible for ensuring that you have the legal authority to share Customer Data with Vallo, including any required notices, consents, or board approvals.

You agree not to use the Services to violate applicable law, infringe third-party rights, interfere with the security or integrity of the platform, attempt to reverse engineer or extract underlying models, or build a competing product.

You are responsible for the actions of users you authorize and for keeping account credentials secure.

Vallo and its licensors own the Services, including all software, models, prompts, workflows, and documentation. Except for the limited license granted to you in your agreement, no rights are transferred.

Feedback you provide about the Services may be used by Vallo without restriction.

Fees, billing cadence, and payment terms are set in your order form. Unless stated otherwise, fees are non-refundable and exclusive of taxes.

Each party will protect the other's confidential information using at least the same care it uses to protect its own confidential information, and in no event less than reasonable care. Confidential information may be disclosed only as needed to perform under these terms or as required by law.

The Services are provided on an "as is" and "as available" basis. Vallo disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement, to the maximum extent permitted by law.

Vallo does not provide legal, accounting, or professional advice. Output from the Services should be reviewed by your team before use in regulated contexts.

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, consequential, special, or punitive damages, or for lost profits, revenue, or data, arising out of or relating to the Services.

Vallo's total liability for any claim relating to the Services will not exceed the fees you paid to Vallo for the Services in the twelve months before the event giving rise to the claim.

These terms apply for as long as you use the Services. Either party may terminate for material breach that remains uncured for thirty days after written notice. Upon termination, your right to use the Services ends and Vallo will return or delete Customer Data as set out in your order form.

These terms are governed by the laws of the State of Delaware, without regard to its conflict of laws principles. The parties consent to the exclusive jurisdiction of the state and federal courts located in Delaware.

We may update these terms from time to time. The current version is always posted at vallo.dev/terms. Continued use of the Services after an update means you accept the revised terms.

Questions about these terms should be sent to founders@vallo.dev.